Google Confirms Death of AI Health Feature That Pulled Tips From Random Online Users

Google has confirmed that an AI-powered search feature presenting health advice from anonymous online community members is no longer operational. The feature, “What People Suggest,” used AI to organize health content from online discussion forums and present it within search results. Three insiders confirmed the removal, and Google acknowledged it in response to media inquiries.
The product was introduced at Google’s New York health event by then-chief health officer Karen DeSalvo, who wrote that users want to hear from people with shared health experiences, not just from medical professionals. The AI organized community health discussions into themes, making peer insights easily accessible alongside expert content. It was first deployed for US mobile users.
Google’s official explanation for the removal — search page simplification, with no safety implications — was met with skepticism when the blog post cited as public disclosure turned out not to mention the feature. “It’s dead,” one insider confirmed bluntly.
Google has been dealing with criticism over its AI health products since an investigation documented how AI Overviews were spreading false health information to approximately two billion users monthly. The company removed some medical AI Overviews in response, but health professionals and digital rights groups have called for more fundamental reform.
At its next health event, Google will attempt to present a forward-looking story about AI and healthcare. But the company’s credibility in this space is increasingly tied to how it handles failures, not just how it presents successes. The removal of “What People Suggest” offers an important test case, and Google’s handling of it so far has not been encouraging.